Why is my order held in customs?


In some regions, orders can be delayed due to complicated customs procedures for radio devices, such as beacons. Unfortunately, there is no way for us to work around this, so if you’re ordering beacons to Southeast Asia (particularly Malaysia) or the Middle East (especially Turkey and Israel), be aware that the order may spend a couple of days in customs.

Indian customs regulations have recently imposed additional restrictions. No worries though, we have a reseller that can set you up with Estimote product, for more info reach out to us!

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