Beacons missing in the Estimote Cloud - someone bought them for you

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It might happen that a procurement or administration department purchased the beacons and passed them on to you when they arrived. In that case, they probably used their own email address to make the purchase and it's obviously different than the email address of your Cloud account. 

Or perhaps someone at your company bought the beacons and was using them a long time ago but you have no idea who that was or where do they belong now. 

Cases differ but if any of these sounds familiar, here are the possible solutions.

Have the current owner transfer the beacons

If you know the current owner of the desired beacon(s), you can ask them to transfer the beacons to you. All they need to do is log into their Cloud account, select the right beacons and click on "Transfer" above.

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Once they click on it, a new window will pop up where they need to insert your Cloud account's email.

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Once they do, beacons will appear shortly on your account.

Claim the beacons

If you don't know the owners or they don't have a Cloud account, you can try to claim them.First of all, get the Estimote app for either iOS or Android. Log in, open the Configuration menu and find the beacon that you're trying to claim. Click on it, you'll see that it doesn't belong to you. Now, simply click on the claim button.

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Proceed with all the other beacons that you want to claim. Shortly after, the person that owns these beacons will receive an email like this:

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They can then approve the transfer(s) and the beacons will show up in your Cloud account. Give it a day or two and if you don't have any response, follow the last step below. Keep in mind that if an email address is inactive (e.g. because an employee left the company and their email account was deleted), no email will be sent and claiming will be impossible.

Reach out to us and we'll sort it out

If none of these methods work, we'll need to assign the beacons manually to you. Please reach out to us at contact@estimote.com and include the following details:

  • an email address that you suspect beacons might belong to
  • the identifiers of the beacons
  • an email address associated with the Cloud account that the beacons should be added to.

If you're transferring beacons between the accounts with the same domain name, we have no problem moving them just with the details from above. If you're transferring beacons from a different domain or to a generic domain name (Gmail, Hotmail, Yahoo etc.) we would ask you to tell us a bit more about why you want to transfer the beacons. It's a security measure aimed at preventing the takeovers of beacons.

Please keep in mind that by far the fastest ways to sort out the ownership, in this case, are the two methods described above. We'll be happy to help if for some reason they don't work for you.

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