I want to cancel or return an order. How do I do that?


I want to cancel an order

To do so, just send us an email with the order number.

Note: We ship our beacons on a daily basis, often within hours after an order has been placed! So, if you need to make any changes, such as modifying the address or adding/removing products - let us know as soon as possible!

I want to return my order

If for any reason, you are dissatisfied with your products, you can reach out to us within 30 days of receiving your order for a refund of the product price. 

Quality assurance is one of our highest priorities, but in rare cases, a faulty unit might leave the factory. If that happens, please let us know and we will replace it immediately! 

We are committed to the Estimote experience being nothing short of amazing. If anything does not reach that bar, we would love to hear about it, so that we can do better next time! When requesting a refund, please specify the reason and we will do our very best to fix the issue.



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