My VAT ID was not found. What does that mean?



If you’re placing an order as an EU-registered company, have an EU VAT ID, and the shipping address is within the EU, you’re eligible for 0% VAT rate. In human speak, EU companies do not have to pay VAT.

(Note: If you are located in Poland, you will enter your VAT ID but still pay 23% VAT, which you can redeem later on when submitting tax declarations.)

When placing the order, please remember to choose the "business order" option and provide the VAT ID.

How do I know if I have an EU-valid VAT ID?

You can check if you have a registered EU VAT ID in the European VIES database.

The format of EU VAT ID is a country prefix (e.g. DE for Germany, GB for Great Britain, etc.) followed by your company’s local tax ID number. Remember that the VAT ID should have no spaces or special characters.

For example: PL6762459473

I got an email saying my VAT ID is invalid. What do I do?

After an order is placed, our system will automatically validate your VAT ID against the VIES database. If something goes wrong, we’ll send you an email explaining the problem. In the email, just click the ‘Contact Support’ button and an automated message with details will be sent to us. We’ll investigate and get back to you shortly.




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