I want to change shipping or billing details. How do I do that?


We do not have an automated system for that, so please just send us an email. If it’s a change in the shipping info, please include the updated address. If it’s a change related to billing or credit card number, we’ll send you a secure link to update the data.

I need to change address to a different continent. Is that possible?

Orders shipped to the US, Canada and Mexico are distributed from the US, and orders shipped to the rest of the world are shipped from Europe. It is, unfortunately, not possible to change between the two logistics centers after the order has been placed, so if you need to make such a switch, please contact us first. After we cancel and refund your initial order, please place a new one directly through our website. Please do not make a new order before we cancel the old one as it can result in shipping both before we're able to react (we're that fast sometimes ;-))

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