Common Questions about the LTE Beacon Subscription
In this FAQ, you will find answers to common questions regarding the subscription for our LTE Beacons. For an overview of Estimote LTE Beacon, head to Common Questions about the LTE Beacon. If you'd like to learn more about how to program it and about our Cloud-based IDE, check out our Introduction to LTE Beacon Programming article.
Why do I need the subscription?
It is necessary to enable communication between the Estimote Cloud and the LTE Beacon. This includes GPS and sensor data reporting, etc., as well as remote configuration through the Cloud IDE.
Can I try the subscription for free?
You get the first three months for free, including Cloud access, the 30 MB data plan and an unlimited number of pings [what are pings - here a link to the relevant article]. The subscription starts when you receive your order.
How much is the subscription fee?
The subscription plan is $2 per month for each LTE Beacon. We charge for the subscription up-front, monthly, starting the day after the trial expires. If you wish to change the card, you can do so via the Cloud interface.
Is the subscription plan necessary to use the LTE Beacon? What happens when my subscription is over?
Yes, it is necessary in order to access the beacons’ full functionalities and send data over LTE. Once the subscription is over, you will be able to use the beacons and gather data via BLE only. You will be able to program the beacon using the IDE, connecting through Web Bluetooth. However, you won't be able to receive or send any data over LTE.
Can I reactivate a previously canceled subscription?
No. You will be able to pause your subscription for a limited time, but once your sim card is deactivated, it won’t be possible to reactivate it.
What if I exceed my subscription plan data limit?
If you exceed the amount of data available in your plan, you will have the option to expand it, or wait until the plan is renewed.
I already have the SaaS subscription to manage my beacon fleet. Does that include the LTE Beacon subscription?
Our regular Cloud subscription and the LTE Beacon subscription are two different things. You pay for both separately.
What payment methods are available?
We accept payment via credit card.
What if my card is declined? Will the subscription be disabled?
If for some reason the card you’ve been using is declined, you will be notified about the need to verify your payment info. There will be a 14-day grace period, so you won’t automatically lose your subscription.
Do you offer volume pricing?
Yes, we do. You can contact us directly and we will work with you on the best solution for your needs.
Do you offer educational/other discounts?
At the moment, we don’t offer any discounts on the subscription plan. We do, however, offer educational discounts and competitive pricing for bulk orders on our hardware.
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